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Premium Research Mar 2025
... to enhance user engagement and personalization while driving revenue growth and differentiation. Overview Strategic Planning Assumptions Analysis The Impact Radar Emerging Technologies or Trend Profiles Definition: Sample Vendors Range: 1 to 3 Years Mass: High Recommended Actions Gartner Recommended ...

Analyst(s):   Radu Miclaus   |   Wynn White   |   Annette Zimmermann   |   Joseph Enever   |   Christopher Sladdin   |   Vivek Tomar   |   John Santoro   |   Brian Doherty   |   Melissa Davis   |   Yefim Natis   |   Adrian Lee   |   Tom Coshow   |   Kevin Quinn   |   Jim Hare   |   Evan Brown   |   Ilona Hansen   |   Nicholas Carter   |   Uma Challa   |   Don Scheibenreif   |   Leah Leachman   |   Liz Pellegrini   |   Danielle Casey
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Research Jun 2019
... Customer Service Technologies in the Context of Digital Transformation Innovation Pace Matters — Incorporate Key Trends Into Your Customer Service Roadmap Future-Proof Your Technology Investments by Understanding the Customer Service Technology Landscape Key Customer Service Technology Market Description ...

Analyst(s):   Jim Davies   |   Melissa Davis   |   Nadine LeBlanc   |   Olive Huang   |   Jim Robinson   |   Drew Kraus   |   Steve Blood   |   Brian Manusama   |   Simon Harrison   |   Anthony Mullen
Research Aug 2023
... specialist market entrants. Expansion of offerings, industry-specific capabilities and alliances are the key competitive trends that providers must navigate to compete better. Overview Strategic Planning Assumptions Analysis Product or Portfolio Overview How Ashling Partners Competes Product or Portfolio Overview ...

Analyst(s):   Gunjan Gupta   |   Cathy Tornbohm   |   Arthur Villa
Announcement June 01 2026
... Gartner for High Tech Leaders and Providers equips tech leaders and their teams with role-based best practices, industry insights and strategic views into emerging trends and market changes to achieve their mission-critical priorities and build the successful organizations of tomorrow. Additional information ...
Blog Post December 12 2025
... layoffs predicated on anticipated productivity gains and broad scale education programs for remaining employees. Three patterns stand out: Talent as a top supply chain risk. The gap between AI “haves” and “have-nots” is widening. Companies that cannot offer modern tools, data access and clear AI-enhanced ...
Premium Research May 2024
... but have largely shifted to predictive analytics, AI and third-party data for risk scoring. Life insurance CIOs can learn about underwriting technology market trends to assess and shortlist vendors. Overview Market Definition Market Description Market Direction Market Analysis Representative Vendors Market ...

Analyst(s):   Richard Natale
Research Jun 2019
... Gartner client? Business architecture defines the business and operating model and guides technology investment and execution decisions. This downloadable presentation and script explores business architecture trends and the different types of business architecture deliverables. When to Use Business Architecture ...

Analyst(s):   Marcus Blosch   |   Saul Brand
Research Jan 2021
... face significant tailwinds of continued disruption. Technology and service providers must plan for disruption, including social activism, counterfeit reality, and regulations as part of their product and marketing plans. Overview Introduction Market Trend Gartner Recommended Reading Note 1: Definitions of ...

Analyst(s):   Barika Pace
Conference July 13 2021
... Overview The Leading Trends in Digital Experience — 2020 Drive business value by binding IT investments to business outcomes The CIO Guide for Smarter Spending will help you understand where to invest IT resources to drive business outcomes by managing IT costs more strategically and programmatically ...
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