Published: 28 March 2025
GenAI in CX is delivering intelligent analytics alongside personalized engagements; however, many GenAI solutions require more CX investment. This Impact Radar helps product leaders utilize GenAI to enhance user engagement and personalization while driving revenue growth and differentiation.
Analysts:
Evan Brown, Annette Zimmermann, Kevin Quinn, Joseph Enever, Tom Coshow, Melissa Davis, Wynn White, Uma Challa, John Santoro, Danielle Casey, Jim Hare, Radu Miclaus, Vivek Tomar, Ilona Hansen, Leah Leachman, Brian Doherty, Yefim Natis, Liz Pellegrini, Don Scheibenreif, Nicholas Carter, Adrian Lee, Christopher Sladdin
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