Premium Research
Feb 2023
... Gartner’s 2023 Strategic Roadmap empowers CRM leaders to meet operational goals and strategic ambition through value-enhanced self-service and assisted service experiences. The eight building blocks of customer service and support provide a framework to define and articulate technology strategy. Overview ...
Analyst(s):
Jim Robinson
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Drew Kraus
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Steve Blood
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Pri Rathnayake
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David Norrie
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Bern Elliot
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Daniel O'Sullivan
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Wynn White