Customer Service and Support
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Over the last 10 years, chatbot has evolved and become a critical technology component of a service organization’s self-service strategy. Customer service and support (CSS) leaders expect gains in value from technology investments, including chatbots, to deliver remarkable customer experience. How can CSS leaders design chatbot to deliver exponential cost savings and improved CX? Join this free webinar as a panel of Gartner experts discuss how CSS leaders can effectively implement and scale chatbots to meet their organizations self-service goals. You’ll also discover how to increase ROI on the chatbot application.
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Sr Principal, Advisory
Sr Director Analyst
Distinguished VP Analyst
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