Customer Service and Support

Gartner Panel: Top Priorities for Customer Service Leaders in 2023

ON-DEMAND
| 1 hour

Customer service and support leaders continue to be faced with a wide range of challenges in a changing world, including a competitive talent market, customer interaction preference shifts, and the increased impact of service in driving loyalty. In a recent Gartner 2023 Priorities Survey, 283 customer service and support leaders were asked their most pressing priorities and key challenges for this year. 89% of service leaders told us that becoming a value-driven service and support organization is the expectation as they move into 2023 and beyond. Service leaders must find new innovative ways to demonstrate value back to the business and drive enhanced customer outcomes. Join this complimentary webinar with a panel of Gartner experts to discuss the challenges shared by service leaders, and actions they can take to achieve their business objectives in 2023.

•    Discover the top strategic priorities for customer service leaders in 2023

•    Uncover why key challenges are persisting for service leaders

•    Learn the critical strategies necessary to achieve business objectives in 2023


Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.

Hosted by
Host

Jonathan Schmidt

Sr Principal, Advisory

Host

Brian Weber

Director Analyst

Host

Christopher Sladdin

Sr Principal, Advisory

Host

Daniel O-Sullivan

Director Analyst

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