The Gartner 2026 Leadership Priorities for Infrastructure and Operations

Heads of infrastructure and operations (I&O) face a landscape defined by conflicting priorities, rapid technological change, evolving business demands and uncertainty. As organizations look toward 2026, I&O teams must navigate divergent goals between CIOs and heads of I&O, the paradox of low AI adoption despite high satisfaction and the persistent challenge of technical debt, often recognized as a top issue but rarely prioritized for action. To succeed in this environment, heads of I&O must work closely with executives and stakeholders to clarify the business value of the services they deliver today and those they could offer in the future. By understanding these dynamics, heads of I&O can sharpen their strategic vision, optimize delivery programs and prioritize the services that will drive organizational success. Join this complimentary Gartner infrastructure and operations webinar as a Gartner expert will share insights on the key challenges and trends shaping I&O, and provide actionable strategies to help you drive success in 2026 and beyond. You will walk away from this session with answers to your vital questions and recommended actions to help you address your mission-critical priorities.

• How to align the divergent realities of CIOs and heads of I&O

• How to mitigate the AI paradox within I&O

• How to address the contradictions with I&O technical debt

  
  

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