Gartner Webinars

Trends and Topics on Virtually Every Area of Business

The Top 10 Strategic Technologies for the Customer Experience

Discussion Topics:

  • The range of technologies most commonly used to improve the customer experience
  • How to determine which technologies have the most positive impact
  • The top 10 strategic technologies for improving the customer experience

Chief customer officers and heads of customer experience believe that only 50% of the projects they oversee involve technology. CIOs and IT leaders believe it is closer to 80%. Both agree that the range of technologies that can be brought to bear to face the challenge is wide. Some technologies are more impactful than others, and some are more tactical than others in how they are utilized. This webinar discusses the options available and how to determine the most strategic, and then provides the Gartner view of which matter most.


Hosted by:

Ed Thompson

VP Distinguished Analyst

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