How to Choose the Right Technology for a Knowledge Management Program

Archived Published: 30 April 2014 ID: G00260605


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Knowledge management is a discipline and not a technology market. There are no "KM products," as many technologies are able to support a KM program designed for participation, interaction, and information exchange. We provide a framework for IT leaders to identify the most relevant technologies.

Table of Contents

  • Introduction
  • Analysis
    • Select Technologies on the Basis of Their Relevance to Your Use Case Requirements
      • Enterprise Search and Text Analytics
      • Intranets and Enterprise Portals
      • Collaboration and Social Platforms
      • Enterprise Content Management Software
      • Business Applications and Task-Specific Environments
      • Office Suites and Personal Communication Applications
      • Colocation and Physical Interaction
  • Case Studies
    • Using Structured Search to Boost Access and Reuse of Existing Information
    • Using Physical Interaction and Observation to Transfer Tacit Know-How
  • Gartner Recommended Reading
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