BSM Is Dead; Use Other ITOM Tools to Convey Value and Manage Operations

Archived Published: 09 March 2016 ID: G00291914

Analyst(s): |

Not a Gartner Client?

Want more research like this?
Learn the benefits of becoming a Gartner client.

contact us online


Business service management has not delivered on its promises of prioritizing, communicating and focusing I&O resources on the functions critical to the business. I&O leaders should use a best-of-breed approach incorporating BVD, ITOA, APM and NPMD tools.

Table of Contents

  • Introduction
  • Analysis
    • Determine Whether the Original Intent of Any BSM Deployment Matches Current Use Cases
    • Build a Risk Mitigation and Migration Plan Where BSM Deployments Continue to Deliver Business Prioritization of Operational Activities
    • Deploy BVDs in Conjunction With ITOA and Monitoring Tools to Provide the Operational Intelligence to Rectify and Improve IT Operational Performance
    • Replace BSM With BVD Where BSM Use Cases Are Limited to Business Metrics Reporting
  • Gartner Recommended Reading
© 2016 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Free Research

Discover what 12,000 CIOs and Senior IT leaders already know.

Free Access

Why Gartner

Gartner delivers the technology-related insight you need to make the right decisions, every day.

Find out more

Call +1 800 213 4848 or contact us

to become a Gartner client.