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Business service management has not delivered on its promises of prioritizing, communicating and focusing I&O resources on the functions critical to the business. I&O leaders should use a best-of-breed approach incorporating BVD, ITOA, APM and NPMD tools.
Table of Contents
Determine Whether the Original Intent of Any BSM Deployment Matches Current Use Cases
Build a Risk Mitigation and Migration Plan Where BSM Deployments Continue to Deliver Business Prioritization of Operational Activities
Deploy BVDs in Conjunction With ITOA and Monitoring Tools to Provide the Operational Intelligence to Rectify and Improve IT Operational Performance
Replace BSM With BVD Where BSM Use Cases Are Limited to Business Metrics Reporting
- Determine Whether the Original Intent of Any BSM Deployment Matches Current Use Cases
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