Gartner Research

Selection Criteria Details for Intelligent Business Process Management Suites

Published: 17 November 2011

ID: G00219274

Analyst(s): Jim Sinur, W. Roy Schulte


Successful selection of an intelligent business process management suite requires a common set of criteria for evaluating critical areas of iBPMS functionality. This research examines the key features to consider when evaluating an iBPMS.

Table Of Contents
  • Overview


  • Introduction
  • BPM Plus iBPMS: Intelligent Management of Process Outcomes
    • BPM and iBPMSs Enable Managers to Meet New Business Demands
    • The iBPMS Brings Intelligent Control and Management to Business Processes
    • Managing End-to-End Workflow and Providing a Window Into Processes
    • Four Main Scenarios Will Typify iBPMS Usage
  • The 10 Major Areas of Functionality of an iBPMS
    • Guiding Principles of a Good iBPMS
  • A Detailed View of the 10 iBPMS Core Components
    • The Process Orchestration Engine Drives the Process From One Activity to Another
    • The Model-Driven Composition Environment Helps Design Processes and Their Supporting Activities
    • Content Interaction Management Supports the Content Needed to Complete Process Activities
    • Human Interaction Management Enables People to Interact Naturally With Processes
    • Connectivity Links Processes to the Resources They Control
    • Active Analytics Are Needed to Monitor Activity, Progress and Changes in Processes
    • On-Demand Analytics Are Needed to Measure and Project Process Outcomes
    • Business Rule Management Is Needed to Guide and Implement Process Agility
    • Management and Administration Features Help Monitor and Adjust the iBPMS
    • The Process Component Registry/Repository Provides Component Leverage and Reuse
  • Consider the Overall Product Experience
  • Prebuilt Frameworks, Models, Flows, Rules and Services Add Value

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