Gartner Research

Market Guide for Retail Workforce Management Applications

Published: 09 September 2019

ID: G00373079

Analyst(s): Kelsie Marian , Ranadip Chandra , Sam Grinter

Summary

Associate demand for consumer-grade technology and the need for flexibility and labor optimization in stores give rise to a new generation of AI-enabled WFM technologies. CIOs can use this guide to understand the direction of the retail WFM market to inform retail digital workplace investments.

Table Of Contents

Market Definition

  • Market Description

Market Direction

  • Deployment Considerations
    • What Should I Know About Cloud?
    • Should I Consider a Global WFM Deployment?

Market Analysis

  • Quality of Associates Makes for a Differentiated Customer Experience
    • Building a Flexible, Optimized Work Environment Is a Balancing Act

Representative Vendors

  • Market Introduction

Market Recommendations

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.