Gartner Research

How to Fit Technologies to Use Cases for ITOA Systems

Published: 13 September 2012

ID: G00231224

Analyst(s): Will Cappelli

Summary

There are five distinct use cases for IT operations analytics systems, but not all analytics technologies are equally suited to all use cases.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • During the past five years, it has become commercially feasible to deploy ITOA technology, which adds inferential capabilities to event- and performance-monitoring systems, enabling IT operations teams to partially automate insight into data
  • ITOA systems support model discovery, ascertain root causes of performance problems, assess the impacts of multiple known root causes, predict events and recommend remediation; model discovery is the basis of the other four use cases, and enhances and transforms other IT operations disciplines, such as configuration management and capacity planning

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