Gartner Research

Market Share Analysis: IT Operations Management Software, Worldwide, 2012

Published: 03 May 2013

ID: G00249133

Analyst(s): Matthew Cheung , Laurie Wurster , Federico De Silva


The IT operations management software market grew 5% to reach $18 billion in 2012; however, the Big Four surrendered share and stunted market growth, while a new generation of ITOM vendors grew significantly faster than the market.

Table Of Contents

Market Share Data

Overall Market Segment Performance Analysis

Top Vendors Analyzed

  • IBM Retains No. 1 ITOM Leadership Position, Despite Flat Growth
  • CA Technologies Maintains No. 2 Ranking, Despite a Rocky Growth Year
  • BMC Software Slowly Closes the Gap on Second-Ranked CA Technologies
  • Microsoft — Relatively Narrow ITOM Portfolio Grabs Onto Big Four Share
  • HP Slips Further From One of the ITOM Big Four Ranking

Other Notable Vendors

  • ServiceNow — Cloud-Based Business Model Continues to Fly High
  • SolarWinds — Strong Winds Fueled by Value-Priced Tools
  • Splunk Makes a Splash in ITOM
  • VMware Penetrates Deeper Into ITOM Territory
  • ITOM Software Vendors

Mergers and Acquisitions

Recommended Reading

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.