Gartner Research

Hype Cycle for Software as a Service, 2013

Published: 31 July 2013

ID: G00252486

Analyst(s): Robert P. Desisto


This Hype Cycle represents an aggregate of different software service markets and will help organizations discern the relative maturity and progression of various software-as-a-service applications, with implications for a business model architecture and buying dynamics.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • On the Rise
    • Cloud MDM Hub Services
    • Cloud Computing for Manufacturing Operations
    • Cloud Security Frameworks
    • Cloud ERP for the Public Sector
    • Life Insurance Policy Administration/Management SaaS
    • Cloud ERP for Large Enterprises
  • At the Peak
    • Campaign Management SaaS
    • bpmPaaS
    • Cloud Services Brokerage
    • SaaS in China
    • SaaS-Related Professional Services
    • Sales Performance Management SaaS
  • Sliding Into the Trough
    • Data Quality Software as a Service
    • Cloud-Based CRM Customer Engagement Center
    • Cloud Office Systems
    • Business Analytics SaaS/PaaS
    • Enterprise Cloud Email
    • Configure, Price, Quote Application Suites
    • MRM SaaS
    • Database Software as a Service (dbSaaS)
    • Cloud ERP for Small or Midsize Businesses
    • HRMS (SaaS)
    • Software as a Service, India
    • E-Commerce SaaS
  • Climbing the Slope
    • Financial Management Applications SaaS
    • Software-as-a-Service Supply Chain Execution
    • Sales Force Automation SaaS
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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