Gartner Research

15 Skills Critical to Business Process Management Success

Published: 28 October 2013

ID: G00258211

Analyst(s): Samantha Searle , Michele Cantara


Gartner has identified 15 business process management skills that are critical to the success of any BPM project. Business process directors and senior IT managers should perform a skills gap analysis to ensure their teams improve weak competencies and gain those they lack.

Table Of Contents


  • BPM Requires a Mix of Transformational, Operational and Technical Competencies
  • Five Transformational Skills Ensure Successful Change Management
    • Skill No. 1 — Building the BPM Business Case and Vision
    • Skill No. 2 — Project Management
    • Skill No. 3 — Knowledge of Organizational Structure and Culture
    • Skill No. 4 — Communication
    • Skill No. 5 — Organizational Change Techniques
  • Five Operational Skills Help Identify Problems and Improve Performance
    • Skill No. 6 — Business Process Discovery
    • Skill No. 7 — Business Process Modeling, Analysis and Design
    • Skill No. 8 — Business Process Governance and Process Policy Management
    • Skill No. 9 — Process Performance Management
    • Skill No. 10 — Constructing a BPM Methodology Toolbox
  • Five Technical Skills for Building and Evolving Solutions to Support Process Improvement
    • Skill No. 11 — Solution Architecture and Design
    • Skill No. 12 — BPM Technology Product Knowledge
    • Skill No. 13 — Agile and Model-Driven Application Development (AD)
    • Skill No. 14 — Business Process Optimization and Simulation
    • Skill No. 15 — User Experience Design
  • Develop an Action Plan to Train Your BPM Team in These Skills

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