Gartner Research

Defining BYOD Ownership and Support Expectations in Contracts Ensures Successful Implementation

Published: 25 April 2014

ID: G00261616

Analyst(s): DD Mishra , David Ackerman


BYOD adoption will drive change in processes and policies and emergence of new support models. Contract managers must create agreements that allow successful implementation by defining a device ownership model and including support terms in contracts.

Table Of Contents
  • Key Challenges



  • Define a BYOD Ownership Model That Is Appropriate for Your Organization
  • Revise EUS Contracts to Accommodate New Areas, Such as MDM, MAM, Network Coverage and IT Security and Compliance Obligations
  • Build Expense Management and Pricing Management Obligations Into EUS Agreements to Control One-Time and Running Costs

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.