Gartner Research

How Performance Affects User Experience and Your Bottom Line, and What to Do About It

Published: 08 September 2014

ID: G00265655

Analyst(s): Ray Valdes , Jonah Kowall , Magnus Revang

Summary

Performance is one of the key aspects of user experience (UX). Web managers should improve performance, which will increase the quality of UX, making their customer-facing websites more successful and their employee-facing applications more engaging.

Table Of Contents

Analysis

  • Website Performance Issues Cost Real Money
  • The Importance of Performance in User Experience
  • Performance Issues Hurt Employee Satisfaction
  • Invest in Improving Performance First
  • Consider Performance Implications When Redesigning or Enhancing Existing Solutions
  • Continuously Monitor End-User Performance by Leveraging Real User Monitoring Components of APM Solutions

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