Gartner Research

Top 10 Strategic Technology Trends for 2017: Conversational Systems

Published: 21 March 2017

ID: G00319579

Analyst(s): Samantha Searle , David Cearley , Tom Austin, Brian Burke


Conversational systems will bring the next paradigm shift in IT as technology becomes people-literate. Enterprise architecture and technology innovation leaders must exploit the viable use cases today while exploring opportunities for conversational systems in the future.

Table Of Contents


  • Why Conversational Systems Is a Top 10 Trend
    • Where Conversational Systems Fits in the Top 10
  • Changing the Way People Interact With Technology
  • Conversational Systems Will Be the Next Paradigm Shift
  • Evolving to General-Purpose Platforms
  • Actions
  • Appendix: The Other Top Strategic Technology Trends for 2017

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