Gartner Research

Designing for 'Employee Experience' Will Increase Engagement and Business Impact of IT Projects

Published: 24 April 2017

ID: G00326285

Analyst(s): Bruce Robertson , Helen Poitevin , Jim Davies , Carol Rozwell

Summary

Ignoring the employee experience weakens the impact of critical IT projects on business outcomes — it alienates employees. Application leaders focused on the digital workplace should strengthen technology planning with employee experience design and actively partner with HR for this initiative.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Develop a Design Strategy to Shape the Employee Experience in Terms of What Makes the Organization Valuable to Its Employees
  • Apply Lessons and Techniques From Customer Experience Design to Employee Experience Design
  • Establish Feedback, Assessment and Continuous Evaluation to Measure the Impact of New Designs, and to Refine Them

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