Gartner Research

Cool Vendors in CRM Customer Service and Support, 2017

Published: 23 May 2017

ID: G00326723

Analyst(s): Jim Davies , Jenny Sussin , Jim Robinson , Brian Manusama , Michael Maoz , Olive Huang


Using mobile, SMS, virtual assistants, IVR and multichannel to support customers can deliver superior customer experience. This research provides application leaders and customer service business buyers with a view of five Cool Vendors that bring innovation to the customer service and support space.

Table Of Contents


  • What You Need to Know
  • Helpshift
  • Quiq (Previously Centricient)
  • Relay
  • Servicefriend
  • SmartAction
  • Where Are They Now?
    • Intradiem (Previously Knowlagent)

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