Gartner Research

System of Record: You Can't Innovate on an Unstable Foundation

Published: 15 June 2017

ID: G00327700

Analyst(s): Luis Mangi, Bill Swanton, Mark O'Neill


Gartner's Pace-Layered Application Strategy helps application leaders struggling to meet business demands for differentiation and innovation. Application leaders must renovate the system-of-record foundation relied on by these higher-level systems.

Table Of Contents


  • Systems of Record Must Be Stable
  • Effective Systems of Any Kind Require Mature Application Governance Processes
  • Differentiating or Innovative Capabilities Rely on the System of Record
  • Systems of Record Must Reliably Service the Faster-Changing Layers
  • Attempting to Develop Differentiating or Innovative Capabilities Within the System of Record Will Be Slow and Costly

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