Gartner Research

Hype Cycle for the Digital Workplace, 2017

Published: 26 July 2017

ID: G00313804

Analyst(s): Michael Woodbridge , Matthew Cain


Application leaders driving a digital workplace program must harness a combination of new and existing technologies in areas as diverse as human resources, analytics, collaboration, machine learning, content and office space to boost employee engagement, agility and digital dexterity.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Peer-to-Peer IT Support
    • Worker Engagement Platforms
    • Content Integration Services
    • Human Augmentation
    • Workplace Ethnography
    • Smart Badges
    • Bots
    • Design Thinking
    • Embedded Analytics
    • Conversational User Interfaces
    • Smart Workspace
    • Digital Ethics
    • Intranet as a Service
  • At the Peak
    • Augmented Data Discovery
    • Collaborative Work Management
    • Workstream Collaboration
    • Content Services
    • Personal Analytics
    • Insight Engines
    • Virtual Assistants
    • Rapid Mobile App Development Tools
    • Employee Recognition and Reward Systems
    • IT Service Catalog
    • iSaaS
  • Sliding Into the Trough
    • Cognitive Expert Advisors
    • Social Learning Platform
    • Bring Your Own App (BYOA)
    • Citizen Developers
    • Enterprise Social Graph
    • Cloud Office
    • Team Collaboration Devices
    • Augmented Reality
  • Climbing the Slope
    • Apps
    • Content Collaboration Platforms
    • Gamification
    • Personal Cloud
    • Enterprise Social Networking Applications
    • BYOD
    • Crowdsourcing
  • Entering the Plateau
    • Speech Recognition
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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