Gartner Research

Survey Analysis: Citizen Development Is Happening and IT Needs to Be More Engaged

Published: 28 September 2017

ID: G00324372

Analyst(s): Jason Wong


Application leaders are facing increasing pressure from the business to modernize applications and create new web and mobile apps. To meet the surging demand, IT must embrace and encourage citizen development initiatives to democratize app development at scale and velocity.

Table Of Contents

Survey Objective

Data Insights

  • More Than Half of Respondents Already Have or Plan to Initiate Citizen Development Programs
  • Citizen Development Is Most Active in Lines-of-Business and Operations Units but With Limited IT Involvement
  • Citizen Development Is Driven by Need for Speed, While Ease of App Building Is Most Important Tool Criterion
  • Business Analysts With Business Process Modelling Skills Are Top Choices for Citizen Developers
  • Citizen Developers Mostly Build Desktop Client Apps but Success KPIs Are Typically Not Tracked
  • Methodology
  • Definitions

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