Gartner Research

IT Key Metrics Data 2018: Key Industry Measures: Telecommunications Analysis: Current Year

Published: 11 December 2017

ID: G00341765

Analyst(s): Disha Badlani , Shreya Futela , Eric Stegman , Linda Hall

Summary

This research contains enterprise-level IT spending and staffing metrics, as well as business productivity ratios for the Telecommunications vertical industry. Information provided was collected throughout 2017 from a global audience of CIOs and IT Leaders.

Table Of Contents

Analysis

  • How Does Your IT Organization Stack Up Against the Competition?
    • IT Key Metrics Data Research Background
    • IT Key Metrics Data Key Industry Measures Overview
    • Using This Research
    • Gartner’s ITBudget Tool: Compare Your IT Metrics to Your Industry
    • Gartner IT Key Metrics Data Series
    • IT Key Metrics Data Source
    • Data Variations
  • Demographics
    • Telecommunications Industry Definition
    • Revenue Size Categories
  • IT Investment Measures
    • Total IT Spending/Budget Definition
    • Points of Clarification
    • IT Intensity
    • IT Spending as a Percent of Revenue
    • IT Spending as a Percent of Operating Expense
    • IT Spending per Employee
    • IT Full-Time Equivalents as a Percent of Employees
  • Business Productivity Ratios
    • Revenue per Employee
    • Operating Income per Employee
    • Profitability
  • IT Resource Distributions
    • IT Operational Versus Capital Spending
    • Strategic IT Spending Portfolio: Run, Grow and Transform the Business IT Spending
    • IT Spending by Funding Source
    • IT Spending by Asset Category
    • Distribution of IT FTEs: Insourced Versus Contractor
    • Distribution of IT Resources by IT Functional Area
  • Conclusions
  • Related IT Key Metrics Data Research
  • Appendix: Exploring Gartner's Prescriptive Benchmark Analytics Capabilities
    • Gartner Benchmark Analytics and Case Studies

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