Gartner Research

Implementing Microsoft Office 365: Gartner Survey Results and Analysis, 2018

Published: 02 February 2018


As Office 365 adoption continues to grow, the nature of the service is also changing. Gartner asked enterprises why they chose Office 365, what challenges they are facing and what has impressed (or disappointed) them most. Here are the lessons learned for technical professionals from this survey.

Included in Full Research

  • Listening to Our Panel: Office 365 Drivers, Technical Problems and Surprises/Disappointments
    • Costs, Licensing and Cloud Are Primary Reasons for Using Office 365
    • Operational Issues Are the Largest Source of Technical Challenges
    • New Office 365 Features Are Both Exciting and Frustrating
  • Analyzing the Numbers: Growth, Most Valuable Products, Hybrid, Mobile and Licensing
    • Adoption of a "Young" Office 365 Continues to Grow
    • Enterprises, Especially Large Ones, Should Plan for Hybrid
    • Email and ProPlus Are Not the Only Office 365 Products in Use
    • Office 365 Mobile Apps Are Popular and Mostly Reflect Desktop Use
    • Office 365 Enterprise E3 Is the Most Popular License Plan
  • Build Your Business Case on Cost, Licensing and Moving to the Cloud
  • Support Products Beyond Exchange, ProPlus and OneDrive for Business
  • Implement Hybrid Identity Management
  • Mitigate the Risks of Using the Office 365 Mobile Apps


Larry Cannell

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