Gartner Research

Address Shelfware and Reduce Software Maintenance Costs by Up to 50% With These Often-Overlooked Best Practices

Published: 10 May 2018

ID: G00351012

Analyst(s): Lori Samolsky , Roberto Sacco , Melanie Alexander , Rob Wilkes


Sourcing and vendor management leaders tasked with software procurement often struggle to reduce escalating on-premises software maintenance and support costs. We analyze often-overlooked options such as third-party support, resale of shelfware and lower-price support options.

Table Of Contents
  • Key Challenges



  • Evaluate the Potential of Third-Party Support as Well as an In-House Self-Supported Model
  • Investigate the Different Levels of Support That Your Software Vendors May Offer
  • Reduce Costly Shelfware by Including It in All Negotiations
  • European Licensees Should Investigate Reselling Shelfware on the Used Software Market

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