Gartner Research

Critical Capabilities for Unified Communications

Published: 26 July 2018

ID: G00338658

Analyst(s): Mike Fasciani , Steve Blood , Rafael Benitez , Megan Fernandez


The premises-based unified communications market has reached maturity. As the demands in the digital workplace evolve, application leaders responsible for UC are evaluating newer cloud-based communications and collaboration services.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • ALE
    • Avaya
    • Cisco
    • Huawei
    • Microsoft
    • Mitel
    • NEC
    • Unify
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Telephony
    • Meeting Solutions
    • Instant Messaging and Presence
    • Workstream Collaboration
    • Clients
    • Interoperability/Integration
    • Administration
    • Hybrid Premises-Based/Cloud
  • Use Cases
    • Full UC With Strong Telephony
    • Full UC With Strong Collaboration
    • Full UC for Midsize Organizations
    • Ability to Offer Hybrid Solutions
    • Integration With Contact Center Solutions
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.