Gartner Research

Market Trends: MSI-SIAM Buyer Behavior in Managed Communications Services

Published: 29 May 2019

ID: G00375450

Analyst(s): Susanna Silvennoinen , Jim Longwood , Lisa Unden-Farboud , Gaspar Valdivia , Pablo Arriandiaga


Multisourcing service integration is evolving to a fragmented approach where organizations are segmenting their managed communication services into two or three groups. TSPs should adapt their MSI-SIAM strategy to align services that are more likely to be sourced together.

Table Of Contents


Market Trend

  • Market Growth Opportunity: The Multinational Segment
  • Market Challenge: Governance Model and Service Deployment Times
  • Buyer Trend
    • Buyers Are Planning to Create More Than Three MSI-SIAM Service Groups by 2020
    • Vision and Innovation, in Addition to Simplicity in the Business Models, Are the Most Important Factors for MSI-SIAM Vendor Selection

Vendors to Watch

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