Gartner Research

Market Guide for Independent Third-Party Maintenance for IBM, Oracle and SAP Software

Published: 10 September 2019

ID: G00383030

Analyst(s): Christopher Dixon, Rob Wilkes, Jo Ann Rosenberger


Rising software maintenance costs are driving sourcing, procurement and vendor management leaders to explore the independent third-party maintenance market for IBM, Oracle and SAP software. To optimize costs, use this guide to evaluate alternative technical maintenance and support service offerings.

Table Of Contents

Market Definition

  • Market Description

Market Direction

Market Analysis

  • Five Typical Scenarios for TPSM Cost-Saving Opportunities
  • TPSM Option Risk Assessment Requisite to Ensure Cost Reduction Benefits Offset Risks

Representative Vendors

  • Market Introduction
    • Five Independent Third-Party Maintenance Providers for IBM, Oracle or SAP Software
    • TPSM Provider Certifications and Services Specific to IBM, Oracle and SAP Software
  • Vendor Profiles
    • Alui
    • Origina
    • Rimini Street
    • Spinnaker Support
    • Support Revolution

Market Recommendations

Gartner Recommended Reading

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