Gartner Research

3 Ways Transportation CIOs Can Shape a Mobility-as-a-Service Ecosystem Effectively

Published: 16 September 2019

ID: G00441740

Analyst(s): Pedro Pacheco


Mobility as a service faces several challenges at its current early stage. Transportation CIOs can help deliver integrated door-to-door mobility solutions by addressing incompatible digital platforms and market protectionism, and providing seamless integration among market participants.

Table Of Contents
  • Key Challenges



  • Select the Strategic Choices to Enter a MaaS Ecosystem
    • Geographic Markets
    • Market Segments
    • Partner Interoperability
    • Digital Payment Solutions
    • Recommendations:
  • Adopt or Develop Digital Solutions for MaaS Integration
    • System Interoperability
    • Data Management
    • Flexibility
    • Recommendations:
  • Identify and Form Alliances to Succeed in MaaS
    • Choose the Most Compatible MaaS Provider
    • Work With the Local Transport Authority
    • Partner Directly With Other Mobility Providers If There Is No Strong MaaS Operator
    • Recommendations:

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