Gartner Research

Artificial Intelligence Heat Map for Banking and Investment Services, 2019

Published: 11 October 2019

ID: G00384185

Analyst(s): Ali Merji , Vittorio D'Orazio


Gartner investigated the most notable deals signed by banks and investment services organizations around the world that involved AI in the last five years. CIOs should consider AI to complement their digital strategies — it delivers advantages in augmenting customer experience and cost optimization.

Table Of Contents


  • AI Technologies That Dominate Are Augmenting Customer-Facing Areas
    • Analysis of the Examined Deals Shows Several Key Patterns
    • Technology Correlations
  • Top Three AI Business Drivers
  • AI Heat Map by Solution Area
    • The Near-Past Analysis (2017-2018)
    • The Deep-Past Analysis (2014-2018)
  • Analytics Are Foundational in Financial Organizations’ AI Projects
  • Analysis Highlights for Investment Services Firms
    • Business Drivers for Investment Services Firms for AI Use Cases
    • Technology Correlation

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