Gartner Research

Critical Capabilities for Content Services Platforms

Published: 30 October 2019

ID: G00377279

Analyst(s): Michael Woodbridge , Lane Severson , Marko Sillanpaa


The content services platform market continues to modernize with greater importance given to cloud, user experience, intelligence and configurability. Application leaders should use this report to navigate beyond vendor marketing and understand differentiating factors for key use cases.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Alfresco
    • AODocs
    • Box
    • DocuWare
    • Everteam
    • Hyland
    • IBM
    • iManage
    • Laserfiche
    • M-Files
    • Micro Focus
    • Microsoft
    • NetDocuments
    • Newgen
    • Nuxeo
    • Objective
    • OpenText Documentum
    • OpenText Extended ECM
    • SER Group
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Administration
    • Analytics and Reporting
    • Business Application Enablement
    • Capture
    • Collaboration
    • Content Management
    • Content Security
    • Delivery Model
    • Information Governance
    • Metadata and Classification
    • Platform
    • Productivity
    • Search
    • System Security
    • Workflow and Process
  • Use Cases
    • Integrated Business Applications
    • Content Application Composition
    • Document Management
    • Records Management
    • Team Workspace
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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