Gartner Research

Extend Slack or Microsoft Teams With Workstream Apps to Create Purposeful Collaborative Workspaces

Published: 14 November 2019

ID: G00414687

Analyst(s): Larry Cannell


Workstream apps are business application interfaces embedded into Slack or Microsoft Teams chat streams that result in more actionable collaborative workspaces. This report introduces application technical professionals to the opportunities and risks of using workstream apps.

Table Of Contents


  • Workstream Apps Turn Passive Conversations Into Purposeful Streams
  • A Taxonomy of Workstream Apps
  • Slack and Teams Are Platforms Similar in Impact to iOS and Android
    • Workstream App Repositories Are Still Rudimentary
  • Chat-Based Workstream Apps Create a Shared Experience
    • Notifications Are the Simplest Introduction to Chat-Based Workstream Apps
    • Users Can Also Initiate New Interactions, Not Just Respond to Notifications
    • Bot Users Are Virtual Users That Enable Text-Based Interfaces Into Workstream Apps
    • Workstream App User Interactions Are Rich, but Limited
    • Application Connector Products Can Also Provide Workstream Apps
  • Tab-Based Workstream Apps Are Like Browser Tabs, but Can Be Contextual to a Channel
  • Key Difference: Chat-Based Workstream Apps Are Shared Experiences; Tabs Are Not
  • Strengths
  • Weaknesses


  • Approach the Use of Workstream Apps as an IT Architectural Decision
  • Govern Workstream App Deployments Like Any Other Business Application
  • Deploy Slack or Microsoft Teams First, Before Piloting Workstream Apps

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.