Gartner Research

How Agile, Digital and Automation Drive the Increase in Nearshore IT and Business Services and What to Do About It

Published: 21 January 2020

ID: G00465303

Analyst(s): Katie Gove, Neil Barton, Tobi Bet, TJ Singh

Summary

A growing emphasis on business interaction, outcomes and automation is rapidly reconfiguring service delivery location strategy. Sourcing, procurement and vendor management leaders must align enterprise-specific criteria for these dynamics to ensure a best fit for locating services.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Four Factors to Consider in Service Location Strategy
    • Digital Business Drives Services Evolution
    • Delivery Model That Prioritizes Real-Time Interactions
    • Skills and Talent
    • Sociopolitical Changes
  • Automation Can Disrupt Labor Configurations
    • Nearshoring and Infrastructure Services
    • Nearshoring and Agile Services
  • Evaluation Criteria When Selecting Location Options
    • Guiding Principles for Sourcing and Location Decisions
  • Identifying the Optimal Nearshore Location
    • Select Locations Based on Services Export Activity and Enterprise Interest

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