Gartner Research

How Agile, Digital and Automation Drive the Increase in Nearshore IT and Business Services and What to Do About It

Published: 21 January 2020

ID: G00465303

Analyst(s): Katie Gove , Neil Barton , Tobi Bet , TJ Singh


A growing emphasis on business interaction, outcomes and automation is rapidly reconfiguring service delivery location strategy. Sourcing, procurement and vendor management leaders must align enterprise-specific criteria for these dynamics to ensure a best fit for locating services.

Table Of Contents
  • Key Challenges



  • Four Factors to Consider in Service Location Strategy
    • Digital Business Drives Services Evolution
    • Delivery Model That Prioritizes Real-Time Interactions
    • Skills and Talent
    • Sociopolitical Changes
  • Automation Can Disrupt Labor Configurations
    • Nearshoring and Infrastructure Services
    • Nearshoring and Agile Services
  • Evaluation Criteria When Selecting Location Options
    • Guiding Principles for Sourcing and Location Decisions
  • Identifying the Optimal Nearshore Location
    • Select Locations Based on Services Export Activity and Enterprise Interest

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.