Gartner Research

The Customer Experience Leader’s First 100 Days: How IT Can Help

Published: 15 July 2020

ID: G00719997

Analyst(s): Don Scheibenreif , Augie Ray , Michael Chiu , Ed Thompson

Summary

Effective new CX leaders audit existing efforts, including technology, before driving change. To effectively partner with a new CX leader, application leaders should follow this organized 100-day process to generate early wins and lay a foundation for long-term partnership and CX success.

Table Of Contents

Overview

Analysis

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