Gartner Research

Hype Cycle for Consumer Engagement With Healthcare and Wellness, 2020

Published: 12 August 2020

ID: G00448097

Analyst(s): Mark Gilbert , Jeff Cribbs


This Hype Cycle tracks the technologies and technology-related ideas that will have the greatest impact on consumer engagement in health and wellness. It provides CIOs in healthcare with the holistic, cross-industry view of consumer engagement they need to make strategic technology decisions.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Immersive Technologies for Care Delivery
    • Precision Health
    • Virtual Health Assistant
    • Multiexperience Analytics
    • Emotion AI
    • Automated Patient Decision Aids
    • Digital Clinical Encounters
    • Customer Psychographics
  • At the Peak
    • Multiexperience Development Platforms
    • Next-Generation Contact Center
    • Digital Experience Platforms
    • Blockchain in Healthcare
    • Community Resource Network Management
    • Consumer Journey Analytics in Healthcare
    • Healthcare Consumer Engagement Hub
    • IoT in Healthcare
    • Consumer Healthcare Wearables
    • E-Visits (Non-U.S.)
  • Sliding Into the Trough
    • Experiential Wayfinding
    • Healthcare Consumer Persuasion Analytics
    • Eldercare-Assistive Robots
    • Genomics Medicine
    • Patient Self-Scheduling
    • Customer Data Platforms
    • Medication Compliance Management
    • Voice-of-the-Customer Solutions
    • Generation 2 Medical Shopping
    • Healthcare CRM
    • Healthcare Consumer Insight as a Service
    • Patient Portals (Untethered)
    • Robotic Process Automation (RPA)
  • Climbing the Slope
    • Personal Health Management Tools
    • OpenNotes
    • Social Analytics
    • Remote Patient Monitoring
    • On-Demand Virtual Visits
    • Patient Self-Service Kiosks
    • Interactive Patient Care
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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