Gartner Research

Critical Capabilities for Robotic Process Automation

Summary

Application leaders apply robotic process automation as a noninvasive integration method to automate routine, repetitive, predictable tasks to unlock tactical benefits. This research evaluates 16 vendors’ RPA product capabilities to support key customer use cases.

Published: 01 September 2020

ID: G00465756

Analyst(s): Naved Rashid ,  Cathy Tornbohm ,  Arthur Villa ,  Saikat Ray ,  Melanie Alexander

Table Of Contents

What You Need to Know

Analysis

  • Critical Capabilities Use-Case Graphics
  • Vendors
    • AntWorks
    • Automation Anywhere
    • Blue Prism
    • EdgeVerve Systems
    • HelpSystems
    • Jacada
    • Kofax
    • Microsoft
    • NICE
    • NTT
    • Pegasystems
    • Samsung SDS
    • SAP
    • Servicetrace
    • UiPath
    • WorkFusion
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Automation Development
    • Integration Features
    • Control Panel/Dashboard
    • Enterprise IT SDLC
    • Hosting and Cloud Capabilities
    • Security, Compliance and Governance
    • AI/ML/NLP
    • OCR, Process Discovery, IDP, BPM
  • Use Cases
    • Task Automation via Integration
    • Enabling Citizen Developers
    • Administration and Process Life Cycle Management
    • Augmenting Knowledge Workers
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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