Published: 01 September 2020
Summary
Application leaders apply robotic process automation as a noninvasive integration method to automate routine, repetitive, predictable tasks to unlock tactical benefits. This research evaluates 16 vendors’ RPA product capabilities to support key customer use cases.
Included in Full Research
- Critical Capabilities Use-Case Graphics
- Vendors
- AntWorks
- Automation Anywhere
- Blue Prism
- EdgeVerve Systems
- HelpSystems
- Jacada
- Kofax
- Microsoft
- NICE
- NTT
- Pegasystems
- Samsung SDS
- SAP
- Servicetrace
- UiPath
- WorkFusion
- Context
- Product/Service Class Definition
- Critical Capabilities Definition
- Automation Development
- Integration Features
- Control Panel/Dashboard
- Enterprise IT SDLC
- Hosting and Cloud Capabilities
- Security, Compliance and Governance
- AI/ML/NLP
- OCR, Process Discovery, IDP, BPM
- Use Cases
- Task Automation via Integration
- Enabling Citizen Developers
- Administration and Process Life Cycle Management
- Augmenting Knowledge Workers
- Vendors Added and Dropped
- Critical Capabilities Rating