Gartner Research

Critical Capabilities for Robotic Process Automation

Published: 01 September 2020

ID: G00465756

Analyst(s): Naved Rashid , Cathy Tornbohm , Arthur Villa , Saikat Ray , Melanie Alexander


Application leaders apply robotic process automation as a noninvasive integration method to automate routine, repetitive, predictable tasks to unlock tactical benefits. This research evaluates 16 vendors’ RPA product capabilities to support key customer use cases.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • AntWorks
    • Automation Anywhere
    • Blue Prism
    • EdgeVerve Systems
    • HelpSystems
    • Jacada
    • Kofax
    • Microsoft
    • NICE
    • NTT
    • Pegasystems
    • Samsung SDS
    • SAP
    • Servicetrace
    • UiPath
    • WorkFusion
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Automation Development
    • Integration Features
    • Control Panel/Dashboard
    • Enterprise IT SDLC
    • Hosting and Cloud Capabilities
    • Security, Compliance and Governance
    • AI/ML/NLP
    • OCR, Process Discovery, IDP, BPM
  • Use Cases
    • Task Automation via Integration
    • Enabling Citizen Developers
    • Administration and Process Life Cycle Management
    • Augmenting Knowledge Workers
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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