Recent trends in automation and knowledge of the underlying processes/interactions are key to digital transformation. Process mining helps enterprise architecture and technology innovation leaders understand operations and performance in order to create operational resilience.
Gartner Recommended Reading
Note 1: Representative Vendor Selection
Note 2: Process Mining Functionality in Other Software Categories
Note 3: Interview With Prof.dr.ir. Wil van der Aalst, Lehrstuhl für Informatik 9/Process and Data Science, RWTH Aachen University, 4 September 2020