Published: 19 October 2021
Summary
UCaaS offerings vary in features, functionality, scalability, regional coverage, support and ability to address specific use cases. Application leaders can use this report, which evaluates 14 vendors in relation to nine critical capabilities and four use cases, to aid in their selection.
Included in Full Research
Strategic Planning Assumptions
- 8x8
- Cisco
- Dialpad
- Fuze
- Google
- GoTo
- Microsoft
- Mitel
- RingCentral
- Sangoma
- Vonage
- Wildix
- Windstream
- Zoom
- Telephony
- Mobility and Applications
- Meetings
- Admin Portals
- Installation and Integration
- Service and Support
- Packaging for Midsize Enterprises
- Scalability for Large Enterprises
- Contact Center Support
- Midsize Enterprise
- Large & Multinational Organizations
- Mobility and Remote Working
- UC with Integrated Contact Center
Gartner Recommended Reading
Note 1: Zoom/Five9 Exclusion
Critical Capabilities Methodology