Gartner Research

Critical Capabilities for Unified Communications as a Service, Worldwide

Summary

UCaaS offerings vary in features, functionality, scalability, regional coverage, support and ability to address specific use cases. Application leaders can use this report, which evaluates 14 vendors in relation to nine critical capabilities and four use cases, to aid in their selection.

Published: 19 October 2021

ID: G00740720

Analyst(s): Christopher Trueman ,  Megan Fernandez ,  Daniel O'Connell ,  Rafael Benitez ,  Pankil Sheth

Table Of Contents

Overview

Strategic Planning Assumptions

What You Need to Know

Analysis

  • 8x8
  • Cisco
  • Dialpad
  • Fuze
  • Google
  • GoTo
  • Microsoft
  • Mitel
  • RingCentral
  • Sangoma
  • Vonage
  • Wildix
  • Windstream
  • Zoom
  • Telephony
  • Mobility and Applications
  • Meetings
  • Admin Portals
  • Installation and Integration
  • Service and Support
  • Packaging for Midsize Enterprises
  • Scalability for Large Enterprises
  • Contact Center Support
  • Midsize Enterprise
  • Large & Multinational Organizations
  • Mobility and Remote Working
  • UC with Integrated Contact Center

Inclusion Criteria

Gartner Recommended Reading

Note 1: Zoom/Five9 Exclusion

Critical Capabilities Methodology

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