Published: 06 April 2022
The technology and business requirements to address increasingly complex sustainability and ESG agendas are becoming vital for bank CIOs. Gartner highlights the emerging developments around growth, governance and regulation and operational capabilities that bank CIOs need to know.
Growth Opportunities Develop: As sustainability issues increasingly influence how customers select banking providers and consume all forms of products and services, bank CIOs will be required to support growth strategies by enhancing existing technologies and developing new demand-side product and service offerings.
Governance and Regulation Become Pervasive: Rapidly developing governance and regulatory requirements around sustainability will reset many technology decisions, and require new ways of justifying, prioritizing and supporting many technology investments.
Operational Capabilities Adapt: Technology and business leaders will need to collaborate to adapt and adjust supply-side operational and technology capabilities to increase sustainability-focused transparency and efficiency for
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