Gartner Research


Published: 15 April 2022



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  • ソフトウェア・エンジニアリング・リーダーは、ロボティック・プロセス・オートメーション (RPA) に依存している戦術的な自動化施策を通じた即時の価値提供を求めるビジネス部門からのプレッシャーにさらされている。しかし、多くの場合、そうしたサイロ化された施策が拡充され、ハイパーオートメーションの戦略的かつ長期的な利益をもたらすことはない。

  • さまざまなテクノロジ市場のベンダーが、機能の重複する製品を提供しており、それらを「ハイパーオートメーション・プラットフォーム」であると過剰に宣伝している。このような曖昧さの結果、ソフトウェア・エンジニアリング・リーダーは、ハイパーオートメーションのためのテクノロジの適切な組み合わせを選択することが難しいと感じている。



  • タスクの自動化/プロセスの自動化/オーグメンテーションという目的の達成に必要なすべての機能を特定するために、ビジネス部門と協力して、ハイパーオートメーションの機能マップを作成する。

  • 特定のユースケースの実現に必要とされる主要なハイパーオートメーション機能に優先順位を付けることと、テクノロジの適切な組み合わせを判断するためにGartnerの意思決定フレームワークを活用することにより、テクノロジを選定する。

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Kimihiko Iijima

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