Published: 17 October 2022
Platform engineers help end users navigate complex and siloed systems by building curated self-service layers that improve user experience, delivery speed, process agility and business value. This research helps IT leaders adopt the platform engineering discipline in their organizations.
Organizations are adopting self-service platforms to help end users discover, operate, secure, improve and build upon complex, distributed IT systems — especially when end users are not technical experts in the underlying systems.
Platforms improve user experience by offering a curated set of tools and services, designed to present users with best-of-breed technical capabilities and highly optimized processes without end users having to create the operating platform for themselves.
IT governance is often inconsistent across distributed teams. Platforms improve the consistency and quality of IT solutions. They reduce redundant tools and processes, consolidate parallel efforts by multiple teams, enforce security and
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