Published: 10 January 2024
Retailers’ profits are squeezed by challenging factors like reduced consumer spending, shrinkage and rising operational costs. Retail CIOs can use these trends to identify technology opportunities to improve net profit margin and increase profitability through unified retail commerce execution.
New business models such as retail media networks (RMNs), and recommerce capabilities are unlocking new revenue growth in a challenging economic environment.
Generative AI (GenAI) is transforming the customer experience through enhanced search, upselling and best-fit apparel technology.
Artificial intelligence (AI)-powered technologies for merchandising or workforce management can overhaul manual, repetitive business processes to transform merchandising operations and fuel frontline knowledge work.
Customer adoption of digital payment methods for online purchases is driving digital payments’ adoption in physical stores.
Collaborate with the chiefs of the supply chain, merchandising and sustainability to identify technologies that provide the greatest value for selected recommerce use
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Analysts:
Tom Nolan, Kelsie Marian, Max Hammond, Robert Hetu, Jonathan Kutner, Hanna Karki, Sandeep Unni, Mim Burt
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