Published: 15 January 2024
Chief supply chain officers drive the most value in the retail supply chain when strategically designing their operating models. To optimize the retail supply chain, CSCOs can use Gartner’s operating model framework, which reduces design time and improves strategic alignment.
Retailers face a world persistently challenged by fast-paced technological change, evolving consumer behaviors and global challenges. While many have adapted their working methods, the process must be more clearly aligned with the strategic challenges.
A clear link between supply chain operations and business imperatives is critical. This requires clear identification of the supply chain capabilities necessary to fulfill the organization’s strategic objectives.
Supply chaincapabilities must often be clearly defined and linked to the people, processes and technology required to enable them.
Retail CSCOs engaged in supply chain transformation and strategy development, who are looking to define a supply chain operating model
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