Published: 01 February 2024
Business today requires IT organizations to move from reactive, internally focused order takers to proactive, business value-producing service providers. By adopting the service-optimizing IT operating model, CIOs can evolve IT to optimize business performance through IT services and products.
CIOs who currently operate within a technology- or IT-centric view of the enterprise find themselves under increasing pressure to become more proactive and business-focused as a trusted business partner.
Shifting from an IT-centric orientation to a business-centric direction requires the CIO to create a culture that prioritizes internal customers, or consumers, and the value contribution to enterprise objectives.
The service-optimizing IT operating model provides the foundation to enhance and deliver services that enhance or contribute to business performance through IT.
CIOs looking to become a trusted service provider and business partner should:
Initiate the transition to service-optimized IT operating model principles
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Analysts:
Joanne Kopcho, Brandon Germer
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