Published: 15 February 2024
To gain competitive advantage and growth through IT, digital transformation requires enterprises to embrace and integrate IT everywhere in the enterprise. CIOs can lead the enterprise there by adopting the value-optimized IT operating model and, in the process, drive enterprise agility.
Achieving an enterprisewide competitive advantage and stimulating top-line growth from IT in enterprises increasingly hinges on fusing business and IT, and breaking down silos between them. However, not every enterprise is IT-intensive enough to warrant the investments needed to digitally transform via the value-optimized IT operating model.
The value-optimized IT operating model requires the foundational capabilities of service excellence. It is not possible to leapfrog or skip these capabilities.
The value-optimized model requires significant changes in IT, the enterprise and in management capabilities.
Pursuing growth and enterprisewide competitive advantage through the value-optimized model requires active CEO and board of
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