Published: 07 March 2024
CSP CIOs are prioritizing changes to the enterprise operating model and efficiency, apparent in trends such as automation, moving to become techcos, scaling agile beyond IT and readying for AI. CIOs should shape their technology strategies through these trends that directly impact operations.
The operating model represents the greatest area of impact on CSPs’ operations and has long-term implications. It is also one of the most complex areas to transform as evidenced by digital transformation efforts over the past few years.
Communications service providers (CSPs) recognize the need to prioritize operating model transformation. However, they find themselves challenged by multiple initiatives, such as structural changes (netco or servco), operating as a techco, hyperautomation, platforms, scaling AI and agile delivery models.
This year, CSP CIOs will continue to prioritize automation for economic efficiency, develop greater clarity for techco as an operating model, push an agile
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Analysts:
Amresh Nandan, Peter Liu, Mounish Rai, Jouni Forsman
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