Published: 20 March 2024
Continuing global turmoil and economic headwinds put pressure on governments to meet citizen demands faster and more creatively than ever before. Responding to these pressures, CIOs must capitalize on larger technology trends to deliver sustainable, short- and long-term, postdigital outcomes.
Demand by citizens for modern, accessible and resilient services is accelerating. Government CIOs have to find new ways to meet these demands with sustainable and scalable technology.
Government has a central role in overseeing and enabling responsible, secure and equitable economic and societal gains from digitization while concurrently adapting its own business and operating models.
Divergent pressure on policymakers forces CIOs to increasingly demonstrate value and agility while continuously improving business capabilities in their organizations.
Establish a repeatable process for analyzing technology capabilities that incorporate criteria for citizen trust and satisfaction impact. Use that analysis to drive continual improvement of the
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Analysts:
Todd Kimbriel, Ben Kaner, Albert Gauthier, Apeksha Kaushik, Bill Finnerty, Arthur Mickoleit, Robert Stoneman, Michael Brown, Michael McFerron, Irma Fabular
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