Published: 21 March 2024
Continuing global turmoil and economic headwinds put pressure on governments to meet citizen demands faster and more creatively than ever before. In response, CIOs must capitalize on and shape the larger business trends that impact government services in terms of risk, value and operations.
The demand by citizens for modern, accessible and resilient services is accelerating. Government CIOs have to find new ways for their organizations to meet those demands with sustainable methodologies.
Government has a central role in overseeing and enabling responsible, secure and equitable economic and societal gains from digitization, while concurrently adapting its own business and operating models.
Divergent pressure on policymakers forces CIOs to increasingly demonstrate value and agility while continuously improving business capabilities in their organizations.
Establish a repeatable process for citizen sentimentanalysis that can be used as a yardstick for measuring citizen trust and satisfaction. Use that analysis to
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Analysts:
Todd Kimbriel, Ben Kaner, Apeksha Kaushik, Robert Stoneman, Bill Finnerty, Albert Gauthier, Arthur Mickoleit, Gabriela Vogel, Bettina Tratz-Ryan
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