Published: 29 April 2024
如果基础设施和运营（I&O）无法提供有效的信息，导致企业公有云环境的绩效难以衡量，就会令高管感到失望。I&O领导者可参考本文，制定合理的云关键绩效指标（KPI），满足决策者的需求。
如果云KPI与业务决策的相关性不够清晰明确，业务利益相关者在制定决策时就会忽略或错误运用相关指标。
如果IT部门提供的进度报告经常出现不准确或过于技术化的表述，即便云KPI结构合理，决策者也往往难以给予信任。
如果I&O领导者无法通过有效的沟通渠道向日理万机的高管传达最新信息，就有可能失去对信息的控制，导致云KPI被错误地解读。
如果云KPI的维护工作过于复杂或成本过高，就可能导致仪表板更新不及时，进而致使高管削减对KPI项目的投资。
负责云绩效的I&O领导者应：
将云绩效的衡量指标与企业机构面临的最紧迫业务问题相结合，从而充分吸引并保持高管对此类项目的关注度。
确保所有利益相关者使用相同的数据源，并解释复杂KPI的计算机制，帮助利益相关者建立对云KPI准确性的信任。
设身处地为高管着想，通过高管青睐的沟通渠道向其提供“即时”信息。
选择易于维护的KPI并持续优化，避免由于云仪表板过时导致KPI项目被取消。
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Analysts:
David Wright
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